GIGGIO USER SPOTLIGHT

HM Sound and Events

In the world of weddings and events, creating unforgettable experiences goes far beyond showing up with a playlist. For Harry Massey, owner and lead DJ of HM Sound and Events, it’s all about understanding the unique vision of each client. From a sophisticated corporate drinks reception to an all-out festival-style wedding bash.

Based in Cheshire in the North West of England, HM Sound and Events delivers tailored DJ and lighting services with a strong emphasis on preparation and personalisation. And as the business grew, so did the need for streamlined operations and tech that matched their premium, professional brand. That’s where Giggio came in - a platform that transformed his business operations.

Going from Paper Chaos to Seamless Systems

Before discovering Giggio, Harry relied on manual processes—hardcopy diaries, scattered emails, and Word docs. “It just wasn’t sustainable,” he said. “We’re a young business, but to grow we needed a system that could evolve with us.”

When searching for a CRM, usability was key. “I don’t have an IT team,” Harry admitted. “I needed something that was intuitive, not tech-heavy.” Many platforms felt too complex or required long-term contracts. Giggio’s month-by-month subscription model offered a risk-free way to dive in.

“We liked that there was no tie-in. If we didn’t get on with it, we could move on. But from day one, it just worked.”

Client Portal: Game-Changer for Customer Experience

The recent rollout of Giggio’s client portal hit a high note with HM Sound and Events. Before, requests and playlists were handled via forms or scattered emails. Now, everything is centralized.

“From booking to 24 hours before the event, the client portal gives our customers a space to update their details, request songs, and interact with us. It’s been revolutionary.”

Streamlined Payments with Integrated Card Processing

Gone are the days of chasing bank transfers. Thanks to Giggio’s integration with Rift, 95% of Harry’s customers now pay online via card.

“There’s a payment link in the email, they click, they pay—done. It’s easier for them and us. It keeps everything traceable, smooth, and professional.”

Ease of Use Across Any Location

Being constantly on the move, Harry appreciates how Giggio works wherever he does.

“I’ve done admin from service stations, airports—even 30,000 feet in the air. Giggio lets me run my business from anywhere.”

Future Outlook

Harry sees Giggio as a partner in growth. “There’s always development happening,” he noted. “The support team’s fantastic—always an email or call away. Everything we’ve needed has either been thought of or is on the way.”

What would you do without Giggio

“I’d have to go back to hard copies—and honestly, I really don’t want to go there again.” For solo DJs or entertainment agencies with multiple acts, Harry’s recommendation is clear: “Giggio works whether you’re a one-man band or a full-scale operation. It’s flexible, reliable, and built with entertainers in mind.”

Many thanks to Harry for taking the time to talk to us!
You can learn more about HM Sound and Events at hmsoundandevents.co.uk